See what our customers have said about us below
You really make organising a school trip easy and hassle free. I thought I should write and say thank you!
Great service, on time and very nice coach. I will be using your services again.
We would like to bring to your attention that we, Westgate on Sea Christmas Lights Switch On committee, recently held a vote in Westgate on Sea to find a Local Hero to switch on our Christmas Lights.
There were many names put forward with some great back stories.
We had to select a winner and we had 2 outstanding candidates. Mrs Ruth Shilling and Phil, the driver of your 35 bus service.
Eventually we decided to give the honour to Mrs Ruth Shilling but we felt that you should be aware of how much affection is felt for Phil. He is a star.
You should be very proud of Phil as an employee. He represents you in a very good light. He is kind, generous and very willing to help passengers not matter what their issues are.
BTW, Phil is aware that he was beaten to the post by Ruth as Ruth constantly reminds him !
We survived! Thank you SO much for all your logistical support in the planning stages, and thank you to your lovely drivers for being so professional and punctual. All went very well!
Thanks again and hope to work with you again
I would just like to say what a fantastic driver you have in Keith on the 36. He is pretty much always on time, safe smooth driving has a brilliant manner with the passengers and nothing is to much trouble. He is always up for a bit of banter which makes the journey a joy.
All 4 coaches and drivers were good – very reliable service and I would recommend your company.
I just wanted to write to express my thanks and appreciation to the very kind bus driver of the 620 bus from Hastingleigh to Canterbury at 7.34am on Monday 5th August. My son and I were trialling his route to his new school and the driver took time to go over it all with us and went out of his way to ensure we understood where to go. My son now feels considerably more confident about negotiating this new route for him (as do I!). Please could you pass on our thanks for going out of his way for us.
Yesterday my 11 year old daughter got on the wrong bus home to Stelling Minnis, she’s just started secondary school. Not only did she get on the wrong bus but her phone ran out of battery, to let me know where she was going or confirm that she was on the correct no.18 bus, her messages increasingly panicked and me trying to stay calm! Jess was the driver of the 620 bus she was on, my daughter eventually got the courage to explain to him she was lost and on the wrong bus and that her phone had ran out of battery. He refused to let her out as they were driving through woods and explained to her it wasn’t safe to let her out there and he would drop her at the next village pub. He also let her use his mobile phone to call me,
I just wanted to say a big thank you to Jess for taking care of her as much as he could, whilst still doing his job.
Thank you so much.
Thank you very much! Will use again!
Brilliant service – all went very smoothly. Would definitely use again. Thank you!
Hi, I just wanted you to pass my thanks on to one of your drivers. On Saturday my friend and I were riding our horses out of Painters Forstal towards Eastling and we met one of your small busses going the other way (The bus was going to Throwley I believe). The horses were very nervous of going past the bus, compounded by some horses in a field next to us running up to the fence. Your driver was fabulous, he pulled over as far as he could, switched off his engine and was totally patient waiting for us to get past. We skittered past a bit sideways and again he was in no rush and waited until we were well clear before starting his engine again. He is a perfect example of what to do when faced with a nervous horse. This was at around 1300 but I’m not sure of the exact time. Please pass on my heartfelt thanks to your wonderful driver.
Thought you might like to know about the driver of the 13.15 route 36 today
(Mon 6th July) from Margate Cecil Square.
A very professional driver and really friendly with the passengers. For some
of the elderly passengers he was talking to, he probably really made their
day – important in these strange times. A credit to your company.
To, the Management
I felt like I should write an email telling you about the wonderful service we experienced on Saturday the 28th of August on the 660. I have never used this route previously but a friend suggested it to get to Tankerton. Although the route is quite infrequent I thought we would give it a go. The bus driver, a young man Jessie was an absolute pleasure. I have never met a more courteous and polite driver. He greeted every customer with smile and welcomed them. He is an absolute asset to your company.
Thank you for your time
Thank you very much for providing service for us. Robert, our minibus driver was brilliant and thanks to him as well.
If there is anything coming in the future I will definitely use your service and also recommend to my friends if they require.
Once again thank you.
I feel I must congratulate you regarding your choice / hiring of drivers. The chap who was driving your bus from Birchington to Margate today was polite, courteous and also a good driver, I believe it was around 2.45 pick up from Birchington .
What a pleasure to experience such a polite service in these days of falling standards !
Mark was a superb driver and very helpful with getting everyone and all there purchases safely stowed away!
Yes please, this will be our final trip to Wild Play Natures Way so can I confirm we need one final coach.
You have been brilliant and I have recommended you onto another setting who are looking for a minibus. Thank you for all your support and services so far.
Bridge Village Playgroup
This is the first time I have hired a coach, it was for my daughters wedding. Sam could not of been more helpful. Steve the driver was professional and very helpful. I would throughly recommend Regent Coaches. Thank you once more!
This is the first time I have Thank you for the recent coach hire. It was an easy and pleasant experience, no complaints. Sorry it has taken me so long to get round to thanking you but we’ll certainly be using you again.
The service received was brilliant! When Steve arrived he let me know and although the people on the coach tour were supposed to leave at 9.30am they didn’t actually get on the coach until 10am but Steve was patient and professional and happy to wait. Overall a thoroughly spot on service! Would definitely recommend them 🙂
Canterbury City Council
Excellent service from the driver James all round a great service from all at Regent coaches.
EJames was a star. He was so accommodating and friendly. A real professional and an asset to your company.
Top score on every point, from pick up to back home
Thanks again – it made the trip so stress free!
Will book again in the future.
“I just wanted to send a quick email to say a big thank you to you and the drivers on both Wednesday and Thursday. The event was a huge success and the drivers were really helpful and friendly so please pass on my thanks to them all”
Norman, Robert and Sean.
What a journey it has been!
Our Embassy Summer Canterbury centre will be closing on Monday, 12th August!
Together, we have provided excellent services to almost 1,000! children from all over the world, and, I dare say, helped making Summer 2019 a memory they will always be happy to revisit!
Therefore, on behalf of our management team, I would like to express a huge thank you to your whole organisation! We have valued your cooperation, flexibility and helpfulness, and held our partnership in very high regard.
Hopefully, in the following years, this partnership will continue to thrive, and together, we will be able to make more customers very happy!
Thank you again, on behalf of the Embassy Summer Canterbury management team,
Have a good day.
Have been on the 36 today, cheerful drivers both trips there and home again.
Dear Sir or Madam,
I write to you, because I want you to know about the operator of one of the Bus routes the County Council subsidises.
People are very quick to criticise, but usually slow to praise.
This letter regards Route 36 – Herne Bay to Margate, operated by Regent Coaches.
I would like it to be put on record the first class quality of service provided by this Operator, and I know this is not only my opinion but also that of most of the passengers who use it.
Given that there are often traffic and road works problems from time to time, it is extremely good on time keeping.
Other comments from passengers are how pleasant and cheerful and helpful their drivers are.
If only the same could be said for the areas main operator.
I and, I’m sure, most of the other passengers, hope that we can look forward to many more years of their excellent service on Route 36.
Just a quick email to pass on my thanks to the drivers this weekend. The weather conditions were difficult to say the least and they were all extremely flexible and understanding.
A fantastic service. Our driver, Sean, was exceptional and went way above and beyond at all times throughout the trip. A great ambassador for your company!!
I am just writing to say a big thank you on behalf of myself and my regulars for providing the transport for the charity boxing night I’m participating in. It’s very generous of you and really appreciated by all of us.
Wonderful service, really flexible and friendly. Felt able to ask questions.
Would use/ recommended to others again.
I’m currently on the bus home to Margate and I felt I needed to write and comment on the driver. He’s extremely pleasant to all the customers and it makes a really nice change to see, usually we take Stagecoach and the majority of the staff are quite rude!! This chap is a real credit to your company.
Dear Regent coaches team,
I have been meaning to do this thankyou for many years now since the beginning of the pandemic actually.
But after the storms last week I told myself off for still not having done it.
THANK YOU 😊 THANK YOU
I work at the QEQM margate and am a regular bus user, and have the NHS staff travel card (stagecoach) as you will be aware when social distancing came in, getting to and especially from work became harder and harder for everyone!!
But your little 36 bus was always there to get us staff home after very busy and stressful shifts at the hospital.
Without your company we would watch the stage coach buses come into the Qeqm and go out again, time after time not unloading and not picking up.
You gave us a home life, time to be with our loved ones when everything had turned upside down in the world and in the hospital
Please do not under estimate the gratefulness of all of us QEQM staff who see the 36 and still breath a sigh of relief.
We know we will get home on time today!!
Again last week when the stagecoach buses were cancelled, your little bus got me home !!! As you were the only bus running.
The driver was at the qeqm I saw it and ran for it so relieved to see it as I don’t carry cash and was going to be walking home in the storm.
It was like seeing water in a desert ……
Thank-you for allowing us to continue to use your bus at no extra cost!!!!
Please convey my thanks to all your hardworking drivers when they are cheery and friendly, especially your young chap.
I remember when he used to work for stagecoach he was always friendly and happy, it makes the journeys pleasant when you have someone like that, as that is not very often the experience of being a bus passenger on that company.
So please thank all your drivers who pick up, us QEQM middle aged women morning or evening.
We really do appreciate it !!
Kind regards and sincere thanks
I would like to personally thank you for all your help this year.
I know it hasn’t been easy and tis been tough.
However your very polite and professional and I thank you for that.
Thank you for sending everything and being patience.
Wish you all the best,
Driver was very patient whilst we settled all of the children onto the coach. He dropped us off at our required destination and was waiting and ready for us to take us back to school. One of the children had been feeling poorly on the way there and the coach driver made sure we had some bags for the journey home!
Parkside Primary School
I just wanted to send a quick note to say a huge thanks for a brilliant service today. James, our driver, was absolutely lovely and head office’s quick turnaround and communication has been exceptional. Having been let down by another coach company before I was nervous but the bus turned up right on time and even arrived early in Norwich.
I’ve recommended you to all our junior managers and you will definitely be our first port of call for future away fixtures.
Canterbury Hockey Club
Very good service – very prompt and on time. Took on board suggestion to divert the way back to Campus as Bluebell Hill is very hectic right now.
Great service. Really helpful and friendly driver.
Stella J Ball
I wanted to thank your driver who drives the bus through Waltham around 4/5pm. On several occasions my friends and I have been horse riding through the village and your driver is always courteous – pulling over, stopping and really important waits until we have all passed and got a distance away before starting up his engine. He is always polite and patient. So good to see a professionai driver who understands and is respectful of other road users. Thank you.
Great service, pleasant and professional driver, clean and comfortable coach. Top rating.
Many thanks for your super service and lovely drivers.
Just a brief one to thank you for the service at the weekend with the delivery of the Jose Arnauda group from Luton to Bookers.
The group and the driver seemed to develop a very good relationship, and everyone was in really good spirits on their arrival. (Not an everyday event when you’ve landed at Luton!)
The group asked if the same driver was available for their departure, and I told them that that was beyond my control, but either way, a real commendation for your man.
Thank you for providing the coach for our recent trip to Taunton.
Everything went well and I wish to express our particular thanks to our two drivers, Shaun and Pete. They were extremely helpful, courteous and friendly and a credit to your
I’d like to say what a fantastic bloke Pete is! We had nightmare traffic, enough to test anyone’s patience but Pete was calm, friendly & obliging from start to finish. We even had a lovely chat with his wife Ange 😉 Would highly recommend your first class service to anyone.
Yet again Regent Coaches delivered a 1st class service for our pubs annual trip to the races. Robert was very helpful, as are the other drivers who have taken us every year.
Many thanks to Sam also for providing us with a very comfortable coach and a very reasonable price for our trip. Well done to you all, many thanks from all of us.
good. We will definitely be using you again, the service was great. Thanks
for getting us there and back safely Ray.
If we have a need, we will not hesitate to use Regent Coaches again and if asked will certainly recommend you.
Thanks once again.
We were using your services on the 9th of January 2020 (for a trip to ASDA) and on the 12th of January 2020 (for a trip to Dover Castle) for our Welcome Week programme. Both days we were pleased with the service. The staff were very friendly and helpful. Furthermore, the coaches arrived on time and we had a pleasant journey. Many thanks for the great service you provided.
University of Kent
Sean was fantastic throughout the day. Brilliant with the students, extremely friendly and accommodating. He managed the seemingly impossible task of getting us across central London through seemingly endless congestion, using his experience and a handy back road through Farringdon. His hard work made the day a total success.
Dr Sam Robinson
Great service the previous two weeks. Really friendly and helpful drivers. Very much appreciated.
Thank you. We had an excellent trip to Chelsea FC and return via BlueWater with a helpful and friendly driver. Travel times were not too long despite heavy traffic leaving London in the afternoon.
I work at QEQM and your lovely driver transported me back to Herne Bay. He’s a credit to you, so friendly and professional. I’ve had some negative experiences since the C19 and my place of work from another bus company and it was lovely to be treated so nicely. Thanks to him. I don’t know his name but the bus was number 36. He’s a real asset to your company. Thank you.
I am writing to thank you and all your team for the wonderful service you provided for the above booking (Broadstairs/Westgate/Whitstable/London and return) for my family to attend my son’s wedding in London.
First I would like to thank your booking team – this was not an easy booking, with arrangements changing over the course of time (due in part to booked London wedding venues deciding not to re-open post pandemic) and your team dealt with it all courteously and professionally – thank you!
Secondly I would like to thank and congratulate our team of three drivers – all very skillfull but I must particularly thank our main driver (Whistable/London and return) – (I’m afraid I didn’t catch his name). His driving skill and knowledge of London were spectacular – he managed to negotiate pre-Remembrance Day London grid-locks calmly and his information and helpfulness were greatly appreciated – this led to it being a totally stress-free day. I should be grateful if you would pass our thanks on to him.
All in all a very successful day – thank you all.
I just wanted to say thank you to all the lovely drivers on the 36 bus (Herne Bay), particularly Jess, who is so friendly, caring, helpful and kind. It’s a real pleasure to ride on such a cheerful bus, and that, of course, is down to the wonderful attitude of the drivers.
They make you feel welcome, so it not only feels like a real community bus, but it often turns into quite a social occasion too, as the other passengers join the friendly atmosphere on board!
The drivers often look out for particular passengers if they feel they should be at a certain stop, but aren’t there. How caring. And they also make sure that they drop you off at a safe place.
It is so kind, in this day and age, to be cared about that much.
That’s quite something! Thank you to all these drivers for the happy bus journeys!
Best wishes to you all,
I had the pleasure of being the designated First Aider on a visit to the V&A Museum in London from Towers School with a group of our Sixth Form students.
We were driven by your lovely driver, Dean.
I just wanted to say a big thank you for such a smooth journey. Dean is a credit to your company with his courtesy towards other road users; quite rare in London!
I understand that you would probably expect nothing less but I think it’s nice to hear from a customer!
It might not sound much but things like Dean’s courtesy and smooth driving make a big difference to a day out!
Many thanks to Dean again.
Very best wishes
6th Form Welfare Manager
The coach arrived in good time. Steve was smartly dressed and polite and conducted himself in a very professional, yet down-to-earth manner. An excellent driver. Although it wasn’t a long journey, we felt we were in safe, capable hands. Thank you Steve.
Great customer service, attention to detail, and easy communication process when planning our journey, for a works day out. Our driver on the day was very well dressed, conserderate and accompdating to our changing needs on the day. An all round gold star service from Regent Coaches – thank you!
We’ve travelled with you for years now and it just works. On time, flexible and comfortable. You make planning trips easy. Thanks to all at Regent and especially to Rob
I would like to commend Jess, one of your drivers. He is consistently good humoured, polite, helpful and a good safe driver. It is always a pleasure to travel with him and he is a great credit to your organisation.
We would like to take this opportunity to write and thank Sean, our driver, for going above and beyond the call of duty during our trip to Lille last week.
The return trip was problematic for reasons quite beyond our control – arising due to cancelled trains during the day on Eurostar.
Sean managed the situation very well, even though feelings were running very high. When we received the news that our train had been postponed for a further 8 hours he took the initiative and organised a return by Ferry.
As you can imagine, our return time was significantly later than originally anticipated, but Sean made sure that everyone arrived to their respective homes safely.
We really appreciated him taking care of us so well.
Our driver was absolutely brilliant could not compliment him enough! Well done regents.
Please could you pass on my thanks to Sean for a splendid journey to and from the Tower of London today.
He was an excellent driver but it was not just that… his thoughtfulness in driving close to the kerb to allow the children to board safely; his health and safety messages at the beginning; his local knowledge to avoid the queues and his patience with the inevitable delays and London traffic… all of this made our day so much more pleasurable and the whole trip was stress-free and happy.
The children loved him and we will certainly request that he drives our coaches again in future. Please tell him that he is a star
Great Day good Driver and very good coach We would rate Initial Enquiry,Office Vehicle
Coach ,Pick Up,Driver Company all at 5 and would recommend you to others.
I’d just like to say that he is one of the most amazing drivers I’ve ever had the pleasure to meet. He always greets all the passengers with a smile, nothing is to much for him and when the pupils get off the bus he wishes every single one a good day and to cross safely and to be good. All the children behave on the bus and he is always friendly and polite.
If you have a employee of the month I highly recommend him.
Perfect service for a perfect day.
We hired a 16 seater coach which was very clean, comfortable & well appointed. Thankfully over this record breaking weekend the air conditioning was very efficient. To our delight there was lots of space for the men in our family who are all well over 6ft.
We hired over two days with two different drivers, both of them were professional and patient, nothing was too much trouble and we enjoyed good service with a smile.
The office staff were also extremely helpful, keen to ensure that we had what we needed.
(There wasn’t a lot of luggage space for 16 people, but we didn’t need it & I’m sure the office staff would have pointed that out if our circumstances had been different).
We would definitely recommend this company without hesitation & will use them again should the need arise.
This is the 2nd time I’ve used Regent Coaches for a family wedding and would highly recommend them to others and use you again.
Both drivers were polite, professional and considerate.
The buses were exceptionally clean and tidy and very well presented.
Thanks all round to the whole team.
Thank you for organising a coach for us last Saturday; it all went well . Please also convey my thanks to the driver, Gyorgy – he was very helpful and considerate .
Dear Regent Coaches,
I travelled on your route 638 service today departing at 1356 from Whitstable, Harbour Street to Faversham, Makenade Garage, and in this day and age when people are so quick to complain about things I thought I’d make the time to send a compliment.
The bus was clean and tidy, but in particular what has prompted me to send this email was the courteous driver and his excellent driving skills over what seems to me to be quite a challenging route, all contributing to making this a good travel experience.
I don’t often make the time to write letters of praise (which in many ways is a shame) but I was particularly ‘driven’ (pun intended ?) to do say after today’s experience. I hope the feedback is of interest.
l got on the bus at Birchington at 14.39 to go to QEQM hospital at Margate. The driver was a lovely young man, we stopped at Margate for one minute and he explained it was to do with timing. l thought that was good of him to tell us and not leave us wondering why, and at the hospital he told me the return times to Birchington and it was the same driver at 17.05. He is a credit to your company and both buses spot on time, GREAT.
I just want to thank you and your staff for the bus service while the Corona Virus is on. I live in Seasalter and have been relying on the 638 and 660, mainly the 660. The bus has always been on time and Mark the driver is always happy. It has been a pleasure travelling on his bus. Once again, thank you.
Mrs Gillian Potter
We were 2 Australians staying near Whitstable for 2 weeks. The bus driver who drives between Faversham and Tankerton was an amazingly helpful and friendly driver. His courtesy to his regular passengers and to new passengers, like ourselves, was outstanding. We would vote him ‘UK’s Bus Driver of the Year!’
Thank you to your bus company for helping us get around your beautiful part of Kent!!!
Helen & Paul
We used Regent Coaches for a trip to a conference and then on to another destination. The driver was on time and very patient and polite with a large group a teenagers!
We will definetely use again. Communications from booking right through to the day were very professional – highly recommend!
The Whitstable School
Once again thank you to Sam for providing our travel for a very special occasion. Price quoted as previous very competitive and the fine 29 seater coach was very comfortable. Thank you to Norman our driver for that day in persevering with some very jovial passengers. Well done to team regent coaches.
Fantastic service from Regent coaches. The driver was amazing – very prompt and polite. Was very patient with a teenage group. Highly recommend!
The coach arrived on time, the driver was friendly, we got to the theatre with time to spare… Regent Coaches helped to trip run smoothly! Thank you!
Just to let you know that we had a wonderful trip to Hole Park Gardens yesterday on one of your coaches. Our driver was lovely and very attentive to those that needed a bit of help getting on and off the coach. We had a very comfortable, safe journey.
Also a thank you for making the booking of this trip very easy.
Carole Rogers on behalf of Faversham Gunpowder WI
Fantastic Service! We could not ask for better drivers either! Robert and Bob were a great addition to our day away. Highly recommend them!
We were really impressed by the service provided by Regents. We gave the company very short notice to provide our school under 17 cricket side with a 16 seater minibus for a national cup semi-final. Regents provided an excellent quote immediately and worked with us to ensure we hit the right timings for the journey. Adrian, the driver, was very friendly and drove professionally and sensibly. We had a pleasant trip back and forth from Winchester College. I would highly recommend this company.
Steve was very friendly and helpful. He was at the pick up early and he made sure he returned to the coach in plenty of time on the return journey. He was very polite and asked the ladies if we’d enjoyed ourselves. The coach journey was very smooth. An excellent service!
The journey to Hever and back was very comfortable and enjoyable. The driver was excellent, he was friendly and very supportive of the less able members of the party. Everyone who went enjoyed the day made possible by your company and the driver. I am sure that Chestfield WI will be using you again in the not too distant future.
Excellent service from start to finish. The driver was also lovely, which made the journey pleasant.
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Unit 16, St. Augustine's Business Park, Swalecliffe, Whitstable Kent, UK CT5 2QJ