Testimonials

Very smooth journey. He was also brilliant with sorting out the parking for the day. Thank you. All perfect.

I just wanted to write and say thank you- having been on many school trips through you (three Royal Opera House trips and the Margate pantomime) I am always impressed by the friendliness of the drivers and the service that I have received from booking through to the actual journey.

You really make organising a school trip easy and hassle free. I thought I should write and say thank you!

35 Service- 

We would like to bring to your attention that we, Westgate on Sea Christmas Lights Switch On committee, recently held a vote in Westgate on Sea to find a Local Hero to switch on our Christmas Lights.

There were many names put forward with some great back stories.

We had to select a winner and we had 2 outstanding candidates. Mrs Ruth Shilling and Phil, the driver of your 35 bus service.

Eventually we decided to give the honour to Mrs Ruth Shilling but we felt that you should be aware of how much affection is felt for Phil. He is a star.

You should be very proud of Phil as an employee. He represents you in a very good light. He is kind, generous and very willing to help passengers not matter what their issues are.

BTW, Phil is aware that he was beaten to the post by Ruth as Ruth constantly reminds him !

Thank you

Your great super service.

Mark was excellent, could not have looked after us any better! Thank him very much from us all. Will use your service again.

Hi Sam

We survived! Thank you SO much for all your logistical support in the planning stages, and thank you to your lovely drivers for being so professional and punctual. All went very well!

Thanks again and hope to work with you again 

Best wishes,

Hi, I just wanted to let you know what a great driver you have.  
Yesterday my 11 year old daughter got on the wrong bus home to Stelling Minnis, she’s just started secondary school. Not only did she get on the wrong bus but her phone ran out of battery, to let me know where she was going or confirm that she was on the correct no.18 bus, her messages increasingly panicked and me trying to stay calm! Jess was the driver of the 620 bus she was on, my daughter eventually got the courage to explain to him she was lost and on the wrong bus and that her phone had ran out of battery.  He refused to let her out as they were driving through woods and explained to her it wasn’t safe to let her out there and he would drop her at the next village pub.  He also let her use his mobile phone to call me,

I just wanted to say a big thank you to Jess for taking care of her as much as he could, whilst still doing his job.

Thank you Regent Coaches – not just a coach journey but an adventure!! Although not everything went exactly to plan, it was an adventure and all the drivers were professional and competent. We had a magical weekend of running and the coach and drivers made it all possible.

Thank you so much.

Amazing company!!
Great communication
On time
Friendly staff
Highly recommend

Excellent, friendly service, from booking all the way to drop off at the end of the night!

Thank you very much! Will use again!

Brilliant service – all went very smoothly.  Would definitely use again.  Thank you!

Claire French

Hi, I just wanted you to pass my thanks on to one of your drivers. On Saturday my friend and I were riding our horses out of Painters Forstal towards Eastling and we met one of your small busses going the other way (The bus was going to Throwley I believe). The horses were very nervous of going past the bus, compounded by some horses in a field next to us running up to the fence. Your driver was fabulous, he pulled over as far as he could, switched off his engine and was totally patient waiting for us to get past. We skittered past a bit sideways and again he was in no rush and waited until we were well clear before starting his engine again. He is a perfect example of what to do when faced with a nervous horse. This was at around 1300 but I’m not sure of the exact time. Please pass on my heartfelt thanks to your wonderful driver.

Lorna Chapman

Good afternoon,

Thought you might like to know about the driver of the 13.15 route 36 today
(Mon 6th July)  from Margate Cecil Square.
A very professional driver and really friendly with the passengers. For some
of the elderly passengers he was talking to, he probably really made their
day – important in these strange times. A credit to your company.

Kind regards

Alex

To,  the Management 

 I felt like I should write an email telling you about the wonderful service we experienced on Saturday the 28th of August on the 660. I have never used this route previously but a friend suggested it to get to Tankerton. Although the route is quite infrequent I thought we would give it a go. The bus driver, a young man Jessie was an absolute pleasure. I have never met a more courteous and polite driver. He greeted every customer with smile and welcomed them. He is an absolute asset to your company. 

 Thank you for your time 

 Tracy

Thank you very much for providing service for us. Robert, our minibus driver was brilliant and thanks to him as well.

If there is anything coming in the future I will definitely use your service and also recommend to my friends if they require.

Once again thank you.

Deepak

I feel I must congratulate you regarding your choice / hiring of drivers. The chap who was driving your bus from Birchington to Margate today was polite, courteous and also a good driver, I believe it was around 2.45 pick up from Birchington . 

What a pleasure to experience such a polite service in these days of falling standards !

Thanks

Ian Mackie

Mark was a superb driver and very helpful with getting everyone and all there purchases safely stowed away!

Thanks

Richard Baker

Hi

Yes please, this will be our final trip to Wild Play Natures Way so can I confirm we need one final coach.  

You have been brilliant and I have recommended you onto another setting who are looking for a minibus.  Thank you for all your support and services so far.

Kind Regards

Sarah Pinnington

Manager

Bridge Village Playgroup

This is the fourth year we have used Regent Coaches to get us to our annual dinner in London.  Excellent service as usual. Great company. Highly recommended.

Top score on every point, from pick up to back home

Praising drivers on 36 bus route especially one on 18.53 last night from Herne Bay. Excellent with customers.

I just want to say thank you for the excellent service you provided us to the Tate Modern in London yesterday.  The bus driver – Sean – was really nice and very helpful.

Thanks again – it made the trip so stress free!

It was great! George was the driver and he was very helpful.

Will book again in the future.

Thank you so much for your very important part in this job, it is always a pleasure working with you, so I am delighted to pass on our clients comments.

“I just wanted to send a quick email to say a big thank you to you and the drivers on both Wednesday and Thursday. The event was a huge success and the drivers were really helpful and friendly so please pass on my thanks to them all”

Norman, Robert and Sean.

A perfect day thanks to having a comfortable coach with an understanding driver whose standard of driving was first class.

Peter was lovely polite, professional and a credit to your company.

As I was the Treasurer when the deposit was paid for the coach and acted as ‘tour guide’ last Saturday, I thought I would drop you a line to say thanks to Sean for driving us so well down some very ‘narrow’ roads (because of the cars parked on both sides) and for being very attentive in looking after our well-being when we were getting on board and alighting. We had an excellent day and Sean got us all back to Broadstairs station in good time for the trains to home. Many thanks and best wishes to you and your firm for the future.

Dear Stella,

What a journey it has been!

Our Embassy Summer Canterbury centre will be closing on Monday, 12th August!

Together, we have provided excellent services to almost 1,000! children from all over the world, and, I dare say, helped making Summer 2019 a memory they will always be happy to revisit!

 Therefore, on behalf of our management team, I would like to express a huge thank you to your whole organisation! We have valued your cooperation, flexibility and helpfulness, and held our partnership in very high regard.

 Hopefully, in the following years, this partnership will continue to thrive, and together, we will be able to make more customers very happy!

Thank you again, on behalf of the Embassy Summer Canterbury management team,

l got the 36 bus from Birchington to arrive at QEQM Hospital Margate at  2pm and had the same driver getting on at QEQM at 4.05, and l wanted to tell you what a difference a bus ride can be. The driver was so friendly, polite and courteous. He was such a lovely young man, apart from no tea and cakes he made our ride so much better. l hope you thank him on behalf of myself and all his other customers. He is an absolute credit to have on your staff,

Thank you

I just wanted to let you know that the gentleman driving the 36 bus at 15.16 in margate was exceptionally kind. His attitude towards me was so kind and I thought you should know that I am extremely grateful for that and he made my day. 

Have a good day.

Have been on the 36 today, cheerful drivers both trips there and home again.

Jo Chaston

Dear Sir or Madam,

I write to you, because I want you to know about the operator of one of the Bus routes the County Council subsidises.

People are very quick to criticise, but usually slow to praise.

This letter regards Route 36 – Herne Bay to Margate, operated by Regent Coaches.

I would like it to be put on record the first class quality of service provided by this Operator, and I know this is not only my opinion but also that of most of the passengers who use it.

Given that there are often traffic and road works problems from time to time, it is extremely good on time keeping.

Other comments from passengers are how pleasant and cheerful and helpful their drivers are.

If only the same could be said for the areas main operator.

I and, I’m sure, most of the other passengers, hope that we can look forward to many more years of their excellent service on Route 36.

Mick Ayton

Just a quick email to pass on my thanks to the drivers this weekend. The weather conditions were difficult to say the least and they were all extremely flexible and understanding.

Chaucer College

A fantastic service. Our driver, Sean, was exceptional and went way above and beyond at all times throughout the trip. A great ambassador for your company!!

Michelle Elliott

I am just writing to say a big thank you on behalf of myself and my regulars for providing the transport for the charity boxing night I’m participating in. It’s very generous of you and really appreciated by all of us.

Dan Warwick

Wonderful service, really flexible and friendly. Felt able to ask questions.
Reliable.
Would use/ recommended to others again.

Kesia Wills

I’m currently on the bus home to Margate and I felt I needed to write and comment on the driver. He’s extremely pleasant to all the customers and it makes a really nice change to see, usually we take Stagecoach and the majority of the staff are quite rude!!  This chap is a real credit to your company. 

Regards

Nichola Jarvis

Dear Regent coaches team,

I have been meaning to do this thankyou for many years now since the beginning of the pandemic actually.

 But after the storms last week I told myself off for still not having done it.

THANK YOU 😊 THANK YOU 

              THANK YOU

I work at the QEQM margate and am a regular bus user, and have the NHS staff travel card (stagecoach) as you will be aware when social distancing came in, getting to and especially from work became harder and harder for everyone!! 

But your little 36 bus was always there to get us staff home after very busy and stressful shifts at the hospital.

Without your company we would watch the stage coach buses come into the Qeqm and go out again, time after time not unloading and not picking up.

You gave us a home life, time to be with our loved ones when everything had turned upside down in the world and in the hospital 

Please do not under estimate the gratefulness of all of us QEQM  staff who see the 36 and still breath a sigh of relief.

We know we will get home on time today!!

Again last week when the stagecoach  buses were cancelled, your little bus got me home !!! As you were the only bus running.

The driver was at the qeqm I saw it and ran for it so relieved to see it as I don’t carry cash and was going to be walking home in the storm.

It was like seeing water in a desert ……

Thank-you for allowing us to continue to use your bus at no extra cost!!!!

Please convey my thanks to all your hardworking drivers when they are cheery and friendly, especially your young chap.

I remember when he used to work for stagecoach he was always friendly and happy, it makes the journeys pleasant when you have someone like that, as that is not very often the experience of being a bus passenger on that company.

So please thank all your drivers  who pick up, us QEQM middle aged women morning or evening.

We really do appreciate it !!

Kind regards and sincere thanks

Dawn x

Dear Sam,

I would like to personally thank you for all your help this year.

I know it hasn’t been easy and tis been tough. 

However your very polite and professional and I thank you for that.

Thank you for sending everything and being patience. 

Wish you all the best, 

Goran

 

Another excellent trip with regent coaches.  The driver I have to say was a real pleasure and went out of his way to make our outing a memorable experience, will definitely book again next year,  thank you again.

We had an excellent night, thank you very much for the brilliant service!

I would just like to say we had a good day at ascot and your driver Ray was so
good. We will definitely be using you again, the service was great. Thanks
for getting us there and back safely Ray.

Thanks for an excellent trip to London. All of our wedding guests have commented on the professional standard of your coach service. Graham our driver arrived on time and collected us at the time arranged. He was most helpful, friendly and professional.
If we have a need, we will not hesitate to use Regent Coaches again and if asked will certainly recommend you.

Thanks once again.

We were using your services on the 9th of January 2020 (for a trip to ASDA) and on the 12th of January 2020 (for a trip to Dover Castle) for our Welcome Week programme. Both days we were pleased with the service. The staff were very friendly and helpful. Furthermore, the coaches arrived on time and we had a pleasant journey. Many thanks for the great service you provided.

University of Kent

Sean was fantastic throughout the day. Brilliant with the students, extremely friendly and accommodating. He managed the seemingly impossible task of getting us across central London through seemingly endless congestion, using his experience and a handy back road through Farringdon. His hard work made the day a total success.

Dr Sam Robinson

Great service the previous two weeks.  Really friendly and helpful drivers. Very much appreciated.

Caroline Chatwin

Thank you.  We had an excellent trip to Chelsea FC and return via BlueWater with a helpful and friendly driver.  Travel times were not too long despite heavy traffic leaving London in the afternoon.

Deborah Becks

I work at QEQM and your lovely driver transported me back to Herne Bay. He’s a credit to you, so friendly and professional. I’ve had some negative experiences since the C19 and my place of work from another bus company and it was lovely to be treated so nicely. Thanks to him. I don’t know his name but the bus was number 36. He’s a real asset to your company. Thank you.

Jane Samatha

I am writing to thank you and all your team for the wonderful service you provided for the above booking (Broadstairs/Westgate/Whitstable/London and return) for my family to attend my son’s wedding in London.

First I would like to thank your booking team – this was not an easy booking, with arrangements changing over the course of time (due in part to booked London wedding venues deciding not to re-open post pandemic) and your team dealt with it all courteously and professionally – thank you!

Secondly I would like to thank and congratulate our team of three drivers – all very skillfull but I must particularly thank our main driver (Whistable/London and return) – (I’m afraid I didn’t catch his name).  His driving skill and knowledge of London were spectacular – he managed to negotiate pre-Remembrance Day  London grid-locks calmly and his information and helpfulness were greatly appreciated –  this led to it being a totally stress-free day.   I should be grateful if you would pass our thanks on to him.

All in all a very successful day – thank you all. 

Derek Carpenter

I just wanted to say thank you to all the lovely drivers on the 36 bus (Herne Bay), particularly Jess, who is so friendly, caring, helpful and kind. It’s a real pleasure to ride on such a cheerful bus, and that, of course, is down to the wonderful attitude of the drivers.

They make you feel welcome, so it not only feels like a real community bus, but it often turns into quite a social occasion too, as the other passengers join the friendly atmosphere on board!

The drivers often look out for particular passengers if they feel they should be at a certain stop, but aren’t there. How caring. And they also make sure that they drop you off at a safe place.

It is so kind, in this day and age, to be cared about that much.

That’s quite something! Thank you to all these drivers for the happy bus journeys!

Best wishes to you all, 

Cherry C

Good afternoon,

 I had the pleasure of being the designated First Aider on a visit to the V&A Museum in London from Towers School with a group of our Sixth Form students.

We were driven by your lovely driver, Dean.

I just wanted to say a big thank you for such a smooth journey. Dean is a credit to your company with his courtesy towards other road users; quite rare in London!

I understand that you would probably expect nothing less but I think it’s nice to hear from a customer!

It might not sound much but things like Dean’s courtesy and smooth driving make a big difference to a day out!

 Many thanks to Dean again.

 Very best wishes

 Sue Barrett-Austen

6th Form Welfare Manager