31 Seat Executive

Very smooth journey. He was also brilliant with sorting out the parking for the day. Thank you. All perfect. Robert Sanderson

I just wanted to write and say thank you- having been on many school trips through you (three Royal Opera House trips and the Margate pantomime) I am always impressed by the friendliness of the drivers and the service that I have received from booking through to the actual journey.

You really make organising a school trip easy and hassle free. I thought I should write and say thank you! Andrew Granville

Mandeep Bains

35 Service- 

We would like to bring to your attention that we, Westgate on Sea Christmas Lights Switch On committee, recently held a vote in Westgate on Sea to find a Local Hero to switch on our Christmas Lights.

There were many names put forward with some great back stories.

We had to select a winner and we had 2 outstanding candidates. Mrs Ruth Shilling and Phil, the driver of your 35 bus service.

Eventually we decided to give the honour to Mrs Ruth Shilling but we felt that you should be aware of how much affection is felt for Phil. He is a star.

You should be very proud of Phil as an employee. He represents you in a very good light. He is kind, generous and very willing to help passengers not matter what their issues are.

BTW, Phil is aware that he was beaten to the post by Ruth as Ruth constantly reminds him !

Thank you Ray Taylor

Your great super service. Porchlight

Mark was excellent, could not have looked after us any better! Thank him very much from us all. Will use your service again. Lee Eamonn

Hi Sam

We survived! Thank you SO much for all your logistical support in the planning stages, and thank you to your lovely drivers for being so professional and punctual. All went very well!

Thanks again and hope to work with you again 

Best wishes, Sarah

Sean was superb. A very smooth and safe driver. When in the service stations he would stay with the bus to make sure our stuff was safe. A very nice bloke indeed. Brilliant. Robert Sanderson

Bus was on time and clean. It was only a short hire but no issues thank you. Booking was easy and very efficient, said they would ring back and did so when they said they would. Confirmation was received, great. Laurie Dengate

Jane baker

Becks Snart

Hi, I just wanted to let you know what a great driver you have.  
Yesterday my 11 year old daughter got on the wrong bus home to Stelling Minnis, she's just started secondary school. Not only did she get on the wrong bus but her phone ran out of battery, to let me know where she was going or confirm that she was on the correct no.18 bus, her messages increasingly panicked and me trying to stay calm! Jess was the driver of the 620 bus she was on, my daughter eventually got the courage to explain to him she was lost and on the wrong bus and that her phone had ran out of battery.  He refused to let her out as they were driving through woods and explained to her it wasn't safe to let her out there and he would drop her at the next village pub.  He also let her use his mobile phone to call me,

I just wanted to say a big thank you to Jess for taking care of her as much as he could, whilst still doing his job. Sarah Grattan

Thank you Regent Coaches - not just a coach journey but an adventure!! Although not everything went exactly to plan, it was an adventure and all the drivers were professional and competent. We had a magical weekend of running and the coach and drivers made it all possible.

Thank you so much. Laura Fisher

Amazing company!!
Great communication
On time
Friendly staff
Highly recommend Kelly

Excellent, friendly service, from booking all the way to drop off at the end of the night!

Thank you very much! Will use again! Vicky Godden

Brilliant service - all went very smoothly.  Would definitely use again.  Thank you!

Claire French

Great day and great service as usual. Geoff Bull

Great service the previous two weeks.  Really friendly and helpful drivers. Very much appreciated.

Caroline Chatwin

Wonderful service, really flexible and friendly. Felt able to ask questions.
Reliable.
Would use/ recommended to others again.

Kesia Wills

Hi, I just wanted you to pass my thanks on to one of your drivers. On Saturday my friend and I were riding our horses out of Painters Forstal towards Eastling and we met one of your small busses going the other way (The bus was going to Throwley I believe). The horses were very nervous of going past the bus, compounded by some horses in a field next to us running up to the fence. Your driver was fabulous, he pulled over as far as he could, switched off his engine and was totally patient waiting for us to get past. We skittered past a bit sideways and again he was in no rush and waited until we were well clear before starting his engine again. He is a perfect example of what to do when faced with a nervous horse. This was at around 1300 but I'm not sure of the exact time. Please pass on my heartfelt thanks to your wonderful driver.

Lorna Chapman

This is the fourth year we have used Regent Coaches to get us to our annual dinner in London.  Excellent service as usual. Great company. Highly recommended.

Top score on every point, from pick up to back home Gill Monk

Praising drivers on 36 bus route especially one on 18.53 last night from Herne Bay. Excellent with customers. 36 Service Passenger

I just want to say thank you for the excellent service you provided us to the Tate Modern in London yesterday.  The bus driver – Sean – was really nice and very helpful.

Thanks again – it made the trip so stress free! The Whitstable School

It was great! George was the driver and he was very helpful.

Will book again in the future. Jack Mattin

Thank you so much for your very important part in this job, it is always a pleasure working with you, so I am delighted to pass on our clients comments.

“I just wanted to send a quick email to say a big thank you to you and the drivers on both Wednesday and Thursday. The event was a huge success and the drivers were really helpful and friendly so please pass on my thanks to them all”

Norman, Robert and Sean. Centaur Coaches

A perfect day thanks to having a comfortable coach with an understanding driver whose standard of driving was first class. David Bowley

Peter was lovely polite, professional and a credit to your company. Jacquie Edwards

As I was the Treasurer when the deposit was paid for the coach and acted as ‘tour guide’ last Saturday, I thought I would drop you a line to say thanks to Sean for driving us so well down some very ‘narrow’ roads (because of the cars parked on both sides) and for being very attentive in looking after our well-being when we were getting on board and alighting. We had an excellent day and Sean got us all back to Broadstairs station in good time for the trains to home. Many thanks and best wishes to you and your firm for the future. The Organ Club

We had excellent service, thank you. The coach arrived on time and the driver knew exactly where we wanted to be and was happy to fit in our itinerary. There were no problems at all. Patricia Wakeham

Coach arrived exactly on time & we were delivered to our destination ahead of schedule. Norman remained in touch with us during the day & was easily located for our return journey. Comfortable coach. Many thanks for your part in a memorable day! Sandra Chandler

Dear Stella,

What a journey it has been!

Our Embassy Summer Canterbury centre will be closing on Monday, 12th August!

Together, we have provided excellent services to almost 1,000! children from all over the world, and, I dare say, helped making Summer 2019 a memory they will always be happy to revisit!

 Therefore, on behalf of our management team, I would like to express a huge thank you to your whole organisation! We have valued your cooperation, flexibility and helpfulness, and held our partnership in very high regard.

 Hopefully, in the following years, this partnership will continue to thrive, and together, we will be able to make more customers very happy!

Thank you again, on behalf of the Embassy Summer Canterbury management team, Adam Hussein, Excursion Manager

l got the 36 bus from Birchington to arrive at QEQM Hospital Margate at  2pm and had the same driver getting on at QEQM at 4.05, and l wanted to tell you what a difference a bus ride can be. The driver was so friendly, polite and courteous. He was such a lovely young man, apart from no tea and cakes he made our ride so much better. l hope you thank him on behalf of myself and all his other customers. He is an absolute credit to have on your staff,

Thank you Susan Collard

I just wanted to let you know that the gentleman driving the 36 bus at 15.16 in margate was exceptionally kind. His attitude towards me was so kind and I thought you should know that I am extremely grateful for that and he made my day. 

Have a good day. Liberty Gardner

Have been on the 36 today, cheerful drivers both trips there and home again. ?? 

Jo Chaston

Dear Sir or Madam,

I write to you, because I want you to know about the operator of one of the Bus routes the County Council subsidises.

People are very quick to criticise, but usually slow to praise.

This letter regards Route 36 – Herne Bay to Margate, operated by Regent Coaches.

I would like it to be put on record the first class quality of service provided by this Operator, and I know this is not only my opinion but also that of most of the passengers who use it.

Given that there are often traffic and road works problems from time to time, it is extremely good on time keeping.

Other comments from passengers are how pleasant and cheerful and helpful their drivers are.

If only the same could be said for the areas main operator.

I and, I’m sure, most of the other passengers, hope that we can look forward to many more years of their excellent service on Route 36.

Mick Ayton

Just a quick email to pass on my thanks to the drivers this weekend. The weather conditions were difficult to say the least and they were all extremely flexible and understanding.

Chaucer College

A fantastic service. Our driver, Sean, was exceptional and went way above and beyond at all times throughout the trip. A great ambassador for your company!!

Michelle Elliott

I am just writing to say a big thank you on behalf of myself and my regulars for providing the transport for the charity boxing night I'm participating in. It's very generous of you and really appreciated by all of us.

Dan Warwick

Driver was really lovely, turned up on time, mini bus was clean and comfortable, Will definitely use and recommend. Cheryl Martin

Another excellent trip with regent coaches.  The driver I have to say was a real pleasure and went out of his way to make our outing a memorable experience, will definitely book again next year,  thank you again. Mrs Gloria Webb

Had a fantastic coach trip with Steve – he was fantastic, really accommodating and kind, and got us to each destination on time. The service from Regent was excellent – very efficient and smooth. Thank you! Catherine Herbert

We had an excellent night, thank you very much for the brilliant service! Siesta Crafts

Sue Harvey

Ana Eastwood

Thanet South Girl Guide

Kent School Of English

We would like to say a BIG thank you to Regent Coaches for another great service for our annual preschool trip to Kent Life in Maidstone. Our driver Steve was helpful and really looked after us. The coach was luxury, comfortable, cool and most importantly for our little ones had seat belts and a toilet. Our coach arrived early, was a lovely ride both there and back and we arrived back with ten minutes to spare. Highly recommend this local business who are great on price too ? Briary School

St Alphege Church Seasalter

Sarah Newman

The local, Chartham

hi there! just wanted to let you know how wonderful your bus driver Phil is! He drives the 35 between Westwood cross and Mountfield way and is always such a happy and friendly guy. I love getting Phil's bus and am always slightly disappointed when someone else occasionally replaces him. Zoë Ryan

I would just like to say we had a good day at ascot and your driver Ray was so
good. We will definitely be using you again, the service was great. Thanks
for getting us there and back safely Ray. Lisa Jeffery

Thanks for an excellent trip to London. All of our wedding guests have commented on the professional standard of your coach service. Graham our driver arrived on time and collected us at the time arranged. He was most helpful, friendly and professional.
If we have a need, we will not hesitate to use Regent Coaches again and if asked will certainly recommend you.

Thanks once again. Richard Holness

Always get a first class service when I start organising a coach trip. Helpful from the beginning to the final date of the trip. Really great drivers and very comfortable coaches at reasonable prices. Janet Payne

Dear Regent Coaches, I would like to thank you for the service we received yesterday. Special thanks to our driver Sean who got us to Ruxley Manor and back safe and sound. He was so helpful and made our trip so enjoyable.  Pat Day

We were using your services on the 9th of January 2020 (for a trip to ASDA) and on the 12th of January 2020 (for a trip to Dover Castle) for our Welcome Week programme. Both days we were pleased with the service. The staff were very friendly and helpful. Furthermore, the coaches arrived on time and we had a pleasant journey. Many thanks for the great service you provided.

University of Kent

Sean was fantastic throughout the day. Brilliant with the students, extremely friendly and accommodating. He managed the seemingly impossible task of getting us across central London through seemingly endless congestion, using his experience and a handy back road through Farringdon. His hard work made the day a total success.

Dr Sam Robinson

Thank you.  We had an excellent trip to Chelsea FC and return via BlueWater with a helpful and friendly driver.  Travel times were not too long despite heavy traffic leaving London in the afternoon.

Deborah Becks

Roy Wilson

Canterbury Christ Church University

Liam Guida

St Edmunds School

Marion Gilbert

Coach was on time and  driver was very friendly and helpful and  quickly took us to airport. Nick Parker

Our driver was brilliant...I'm sorry but I can't remember his name and I've lost the card he gave me on the day.  He was really good though, safe and accommodating. thank you. Victoria Burton

Pete and the other driver hired on the day for my sisters wedding were amazing. Nothing was too much trouble, very kind and polite, really lovely to travel with . Thank you so much it was a lovely journey Catherine Austin

I’m writing in regarding to your driver who drives the 638 from Faversham to Whitstable. ( I’m lead to believe his name is Jess) 

I’d just like to say that he is one of the most amazing drivers I’ve ever had the pleasure to meet. He always greets all the passengers with a smile, nothing is to much for him and when the pupils get off the bus he wishes every single one a good day and to cross safely and to be good. All the children behave on the bus and he is always friendly and polite. 

If you have a employee of the month I highly recommend him. Peri

Perfect service for a perfect day.

 

We hired a 16 seater coach which was very clean, comfortable & well appointed. Thankfully over this record breaking weekend the air conditioning was very efficient. To our delight there was lots of space for the men in our family who are all well over 6ft.
We hired over two days with two different drivers, both of them were professional and patient, nothing was too much trouble and we enjoyed good service with a smile.
The office staff were also extremely helpful, keen to ensure that we had what we needed.
(There wasn’t a lot of luggage space for 16 people, but we didn’t need it & I’m sure the office staff would have pointed that out if our circumstances had been different).
We would definitely recommend this company without hesitation & will use them again should the need arise.

 

Claire Barber-Lomax

Fantastic service, very prompt - actually early which made me nice and relaxed to get to my niece's wedding on time. Very friendly driver, nice and chatty - he used to teach my daughter Geography at school!!
This is the 2nd time I've used Regent Coaches for a family wedding and would highly recommend them to others and use you again.

Thank you. Lucy Tennant

Stella was amazing - most helpful from start to finish. Nothing was too much trouble.

Both drivers were polite, professional and considerate.

The buses were exceptionally clean and tidy and very well presented.

Thanks all round to the whole team. Parry Law

A big Thank you to all at Regents for supporting our sailing programme this term. The Kings School

Thank you for organising  a coach for us last Saturday; it all went well . Please also convey my thanks to the driver, Gyorgy - he was very helpful and considerate .

Bill Vennart

Dear Regent Coaches,

I travelled on your route 638 service today departing at 1356 from Whitstable, Harbour Street to Faversham, Makenade Garage, and in this day and age when people are so quick to complain about things I thought I’d make the time to send a compliment.

The bus was clean and tidy, but in particular what has prompted me to send this email was the courteous driver and his excellent driving skills over what seems to me to be quite a challenging route, all contributing to making this a good travel experience.

I don’t often make the time to write letters of praise (which in many ways is a shame) but I was particularly ‘driven’ (pun intended ?) to do say after today’s experience. I hope the feedback is of interest.

Andy Veitch

 l l got on the bus at Birchington at 14.39 to go to QEQM hospital at Margate. The driver was a lovely young man, we stopped at Margate for one minute and he explained it was to do with timing. l thought that was good of him to tell us and not leave us wondering why, and at the hospital he told me the return times to Birchington and it was the same driver at 17.05. He is a credit to your company and both buses spot on time, GREAT.

Susan Collard